Privacy statement
About our privacy policy
Forever VOF cares a lot about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Forever VOF. The effective date for the validity of these conditions is 30/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.
Online store software
Shopify
We purchase web hosting and e-mail services from Weservit. Weservit processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Weservit has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Weservit is obliged to observe secrecy on the basis of the agreement.
Analytics
Data you provide may be retained for statistical analysis, including via Google Analytics and Piwik. These statistics are used to optimize the Services. This way we can see how our visitors use the website and improve the website on that basis. Where possible, we will pseudonymise this data.
Email and mailing lists
MailChimp
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.
Internet provider (Ziggo)
We use the services of Internet provider (Ziggo) for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Internet provider (Ziggo) has no access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
Pay.nl
We use the payment service provider Pay.nl to handle (part of) the payments in our webshop. Pay.nl processes your name, address and residence details and your payment details such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Pay.nl shares personal data and order data with post-payment service providers. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Pay.nl's services for which it engages third parties. Pay.nl does not store your data longer than permitted by law.
Riverty
We use the Afterpay platform to handle (part of) the payments in our webshop. Afterpay processes your name, address and residence details and your payment details such as your bank account or credit card number. Afterpay has taken appropriate technical and organizational measures to protect your personal data. Afterpay reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. In the event of an application for a deferred payment (credit facility), Afterpay shares personal data and information regarding your financial position with credit rating agencies. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Afterpay's services for which they engage third parties. Afterpay does not store your data longer than permitted by law.
Reviews
yotpo
We collect reviews through the yotpo platform. If you leave a review via yotpo, you are obliged to provide your name, place of residence and e-mail address. yotpo shares this information with us so that we can link the review to your order. Yotpo also publishes your name and place of residence on its own website. In some cases, yotpo may contact you to clarify your review. In case we invite you to leave a review, we will share your name and email address with yotpo. They only use yotpos for the purpose of inviting you to leave a review. yotpo has taken appropriate technical and yotpohe measures to protect your personal data. yotpo yotpo has the right to engage third parties for the provision of services, for which we have given permission to yotpo. All the above guarantees with regard to the protection of your personal data also apply to the parts of the service for which yotpo engages third parties.
Shipping and logistics
DPD
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out deliveries. It is therefore necessary that we share your name, address and telephone number and location details with DPD. DPD only uses this data for the purpose of executing the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.
Billing and accounting
Den Hartog & Hoogveld
We use the services of Den Hartog & Hoogveld to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. We use the services of Den Hartog & Hoogveld to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Den Hartog & Hoogveld is bound to secrecy and will treat your data confidentially. Den Hartog & Hoogveld does not use your personal data for purposes other than those described above.
External Sales Channels
Bol.com
We sell (part of) our articles via the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later time, we will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In some cases, Forever VOF may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are a customer of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request to forget. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.
Your rights
Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten we administer anonymised data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to submit a complaint to the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have processed that relate to your person or that can be traced back to it. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to it, be carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Forever VOF. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data with regard to you, we will inform you by e-mail.
Contact details
Forever VOF
Nuclear reactor street 24A
3903 LG Veenendaal
Netherlands
And support@skinlightcreme.nl
